Terms of use

Last updated 18 October 2026

By creating an account or using Fenrix, you agree to these terms and conditions of use. We’ve tried to keep them short and in plain English. If anything’s unclear, email contact@fenrix.io.

1. Your account

• You need to be at least 13 to use Fenrix. If you’re under 18, you need a parent’s or guardian’s permission.
• Give us accurate details, keep your password to yourself, and let us know if you think someone else has got into your account.
• You’re responsible for what happens on your account.
• If you sign up for a business or other organisation, you’re confirming you’re allowed to agree to these terms for it.

2. Plans and payment

• Personal is free. Paid plans are billed monthly in advance through our payment provider, Stripe.
• Prices are shown on our pricing page and include VAT.
• Paid plans renew each month until you cancel. You can cancel any time, and your plan carries on until the end of the month you’ve paid for.
• Every plan has a daily and weekly chat allowance that tops itself back up as you go. Pro and Enterprise also have a monthly allowance of pictures and videos; Personal comes with free pictures and a free video to start with, which don’t renew. Unused monthly allowance doesn’t roll over. Free pictures and videos, and top-up packs you buy, don’t expire.
• Longer or sharper videos count as more than one. A video made from a storyboard is always made with our best video model, and Fenrix shows what it counts as before you make it.
• Enterprise is priced per person, with a minimum of five.
• If we change a price, we’ll tell you at least 30 days before it applies to you.

3. Your right to cancel

If you’re a UK consumer, you can cancel a new paid plan within 14 days of buying it. If you’ve started using it in that time, we may keep a fair amount for what you’ve used and refund the rest. This doesn’t affect your other legal rights.

4. Your content

• What you put into Fenrix (your messages, files, photos and notes) is yours, and so is what Fenrix makes for you, as far as the law allows.
• You give us permission to store, process and show your content only so we can run Fenrix for you. We don’t use it to train AI models.
• To answer you and make pictures and videos, Fenrix uses specialist AI companies, which process your content for us. Our privacy policy names each one, says what it receives and where it is.
• Only upload things you have the right to use.

5. Pictures and videos of people

• Only make a character from a photo of someone if you have their permission, or, if they’re a child, their parent’s or guardian’s. Fenrix asks you to confirm this every time.
• Characters made from photos are drawn as cartoon, anime or 3D animated characters, never as lifelike pictures of the person.
• Don’t use Fenrix to make pictures or videos of a real person that show them doing or saying something they didn’t, that are sexual or demeaning, or that could be mistaken for real footage or photos of them.

6. AI makes mistakes

• Fenrix is clever, but it can get things wrong, sometimes confidently. Check anything important, especially facts, figures and anything you’ll rely on. Fenrix isn’t a substitute for professional advice, such as medical, legal or financial advice.
• Pictures and videos are made by AI. They carry Content Credentials, a signed label saying so, which you shouldn’t remove. What Fenrix makes can resemble things others have made, so we can’t promise it’s unique, or free of anyone else’s rights. Check before you use it commercially.

7. Using Fenrix fairly

Please don’t use Fenrix to:

• break the law, or help anyone else to
• make content that sexualises children, or that harasses, threatens or exploits people
• deceive people, for example by impersonating someone, passing off AI-made pictures or videos as real, or running scams
• infringe anyone else’s rights, including copyright, trade marks and privacy
• create malware, or try to break into, overload or get around the limits of Fenrix or any other system
• resell or share access to Fenrix without our permission, or scrape it

The AI companies Fenrix uses have their own rules on what they’ll make, and may refuse a request. If they do, Fenrix tells you.

If you break these rules, we may remove content and suspend or close your account.

8. Tools, sharing, group chats and scheduled tasks

• When you connect a tool, that service’s own terms apply too. Fenrix asks before it takes an action with a tool, and you’re responsible for what you approve.
• If you share a folder or a chat link, the people you share it with can see what’s in it, so share with care.
• Everyone in a group chat can see what’s posted in it, including files you share there and Fenrix’s answers, and they may work for other organisations. Only invite people you trust, and don’t post anything the others shouldn’t see. A group’s admins can add and remove people and choose its persona.
• A scheduled task runs on your behalf at the times you set, even when you’re away, and uses your plan’s allowance. You’re responsible for the tasks you create. While you’re away, Fenrix won’t use a connected tool that needs your approval: it stops and asks you to review the task instead. Pausing or deleting a task stops future runs, but can’t undo what a run has already done.
• A persona changes how Fenrix sounds, not how accurate it is: section 6 still applies, whichever persona you choose.

9. Keeping Fenrix running

We work hard to keep Fenrix available and to improve it, which means features, and the AI companies we use for them, may change. Now and then it may be unavailable for maintenance or for reasons outside our control. If we make a change that takes away something important you’ve paid for, we’ll tell you, and you can cancel.

10. Ending things

You can close your account at any time. We may suspend or close an account that seriously or repeatedly breaks these terms, or that hasn’t been paid for, and we’ll give you notice and a chance to sort it out where it’s reasonable to.

11. Our responsibility to you

• Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t let us limit.
• If you’re a consumer, we’re responsible for loss you suffer that’s a foreseeable result of us breaking these terms. We’re not responsible for loss to a business you run.
• If you use Fenrix for a business, we’re not responsible for indirect loss or loss of profit, and our total responsibility is limited to what you paid us in the 12 months before the claim.

12. The legal bits

• These terms are governed by the law of England and Wales. If you’re a consumer in Scotland or Northern Ireland, you can also bring a claim there.
• If we change these terms in a way that matters, we’ll tell you before the change takes effect. If you don’t agree, you can close your account.