Privacy policy

Last updated 20 October 2026

The short version

• We collect what we need to run Fenrix for you: your account, what you send and make, and how much you use it.
• We don’t sell your data, we don’t show you ads, and we don’t use your chats or files to train AI models.
• Your account, chats and files are stored on our servers in the UK.
• To answer you and make pictures and videos, Fenrix sends what’s needed to specialist AI companies in the UK, the EU, the US and Malaysia. They work for us under data processing agreements, and we name every one of them below.
• You can delete your chats and files at any time, and ask us for a copy of your data.

What we collect

• Your account: your name (or your organisation’s), your email address and your password. We store your password scrambled (hashed), never as you typed it.
• If you sign in with Google or Microsoft: they tell us your name, your email address, whether they’ve confirmed it, and an ID for your account with them. We don’t get your password, and we can’t see anything else in your Google or Microsoft account.
• What you send and make: your messages, the files and photos you add, your Library, folders and their notes, your skills, design styles and personas, the cast, props and sets you save, your scheduled tasks (their instructions, timings and results), and everything Fenrix makes for you, like pages, documents, spreadsheets, posts, pictures, storyboards and videos.
• What Fenrix learns about you: short notes from your chats about your work, interests and preferences, and a summary of each chat. See Memory below.
• People you add: the names and email addresses of the contacts you save, and of the people you invite into a group chat or share a folder with, so you can find and @mention them.
• Photos you make a character from: used once, to draw the character, then discarded. Fenrix keeps the drawing, not the photo. See pictures of people below.
• Your voice: if you talk instead of typing, your recording is turned into text and not kept. If you have an answer read aloud, its text is turned into speech.
• How you use Fenrix: how much you use, so we can apply your plan’s allowance and bill you correctly, plus technical logs such as your IP address, browser type, your browser’s language and the times you sign in.
• Payments: our payment provider, Stripe, handles your card details. We never see or store your full card number. We keep a record of what you’ve paid for.
• Messages to us: anything you send when you email us or use our contact form, including your name, email address and, if you give it, your company.

How we use it, and why we’re allowed to

• To run Fenrix for you, including answering your messages, making what you ask for, storing your Library and handling your plan. We need this to provide the service you signed up for (contract).
• To run your scheduled tasks at the times you choose, even when you’re not signed in. Each run uses your instructions, your plan’s allowance and your permissions, and puts its result in the chat you picked (contract).
• To remember what matters to you, so Fenrix can tailor its answers and pick up earlier conversations. This is in our legitimate interests in making Fenrix more useful to you. It’s on by default, and you can see, change or turn it off at any time (see Memory).
• To keep Fenrix safe and working, including preventing abuse, fixing problems and understanding which features people use. This is in our legitimate interests, and we keep it to what’s needed.
• To send you emails about your account, like verifying your email address, resetting your password and receipts (contract).
• To meet our legal duties, like keeping tax records (legal obligation).

We don’t use your messages, files or what Fenrix makes for you to train AI models. We only look at your content if you ask us to (for example, to help with a problem), or if we have to, to investigate abuse or meet a legal duty.

Where your data is stored and processed

Your account, your chats, your files and everything Fenrix makes for you are stored on our servers in the UK.

Fenrix doesn’t do everything itself. To answer a message, read a picture, search the web, or make a picture or a video, it sends what that needs to one of the companies below, and gets the result back. Each of them works for us under a data processing agreement: they may use your data only to do that job for us, and they must keep it secure.

The companies that process your data for us

Any of these may receive your messages and chats, the files, photos and pictures you add, your prompts, your voice, and what Fenrix makes for you, to do the work you ask Fenrix for:

• Nscale, UK
• Together AI, US
• OpenAI, US
• Black Forest Labs, Germany (and the US when its European service is busy)
• BytePlus (part of ByteDance), Malaysia
• Tavily, US

These never receive your chats or files, only what they need for their part:

• Stripe, US and Ireland, for payments
• Postmark, US, for our account emails and for delivering contact form messages to us
• Google, US, for analytics on this website, only if you accept analytics cookies (see cookies)

Where your data leaves the UK, it’s protected by the UK’s adequacy regulations (for the EU and, for companies that have signed up to it, the UK extension of the EU-US Data Privacy Framework), or by the UK International Data Transfer Agreement or the UK Addendum to the EU’s standard contractual clauses. Malaysia isn’t covered by UK adequacy regulations, so data sent there relies on the International Data Transfer Agreement. If we change these companies, we’ll update this list first.

Memory

Fenrix learns about you as you chat, so it doesn’t have to ask the same things again. A little while after a chat goes quiet, it reads your messages in it and notes anything that will still matter later, such as your job, your projects, your interests and how you like answers. It also writes a short summary of the chat, so it can bring it up again when it’s relevant.

• It learns only from what you write. In a group chat, it never learns about you from other people’s messages, and what it knows about you isn’t used to answer in group chats.
• It’s told not to keep passwords, card numbers or other secrets, or sensitive things like your health, religion or politics, unless you ask it to remember them.
• You can see everything it has noted in Settings > Memory, and edit or delete any of it, or all of it at once. You can also tell it in a chat to remember or forget something.
• You can turn Memory off there at any time. It then stops learning and stops using what it knows, which is kept until you delete it.
• Learning uses the same AI companies as your chats, and counts towards your plan’s allowance.
• Only you can see your memory. Your organisation’s admins can’t.

Pictures of people

• If you make a character from a photo, you’re confirming you have the permission of the person in it (or of a parent or guardian, if they’re a child). The photo is sent to our AI providers to describe the person and draw them as a cartoon, anime or 3D animated character, never as a lifelike picture. Fenrix then discards it, and keeps the drawing, not the photo.
• If you ask Fenrix to change a photo, it’s sent to our AI providers, and the photo and the result stay in your chat until you delete them.
• Pictures our providers make carry Content Credentials, a signed label saying they were made with AI. We don’t remove it.

Who else we share it with

• Tools you connect. When you let Fenrix use a tool, it sends that service what it needs to do the job, and that service’s own privacy policy applies. Fenrix asks you before it takes an action with a tool.
• People you share with. If you share a folder or a chat link, the people you share it with can see what’s in it.
• People in your group chats. Everything posted in a group chat, including files shared there, Fenrix’s answers and the results of scheduled tasks that post there, can be seen by everyone in it, who may work for other organisations. Members can also see who has read each message. When Fenrix answers in a group chat, it reads that chat and the files shared in it, but not anyone’s private chats or Library.
• The law. We’ll share data if the law requires it, or to protect people from harm.

We never sell your data.

How long we keep it

• Your chats, files and Library stay until you delete them or close your account.
• What Fenrix has learned about you (Memory) stays until you delete it or close your account.
• Messages you post in a group chat stay there for its other members if you leave it or close your account, but they’re no longer linked to you.
• Your contacts and private scheduled tasks are deleted when you close your account, and tasks that post to a group chat stop running.
• When you close your account, we delete your data within 30 days. Copies in our backups are gone within 90 days.
• The companies that process your data for us keep it only as long as they need to do the job, and to check for abuse where their service requires it.
• Photos you make a character from aren’t kept at all, and neither are voice recordings.
• We keep payment records for six years, because UK tax law requires it.
• Technical logs are kept for up to 90 days.

Your rights

Under UK data protection law, you can ask us to:

• give you a copy of your data
• correct anything that’s wrong
• delete your data
• limit how we use it, or object to how we use it
• send your data to you or another service in a format you can reuse

Email contact@fenrix.io and we’ll reply within one month. That covers the data the companies above process for us too: we’ll deal with them for you. If you’re unhappy with how we’ve handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk.

Cookies

This website (fenrix.io) uses Google Analytics to see how many people visit and which pages they find useful, but only if you accept on the cookie banner. If you do, Google sets analytics cookies (named _ga), which last up to two years, and receives details such as the pages you view, your browser and your rough location. If you reject, or haven’t chosen, no analytics cookies are set, and Google receives only anonymous, cookieless signals. You can change your mind at any time with Cookie settings at the bottom of any page. We never use advertising cookies.

The Fenrix app uses one cookie to keep you signed in, and remembers a few settings (like light or dark mode) in your browser. Neither is used for tracking.

Children

You need to be at least 13 to use Fenrix. If you’re under 18, please get a parent’s or guardian’s permission first. Never make a character from a photo of a child without their parent’s or guardian’s permission.

Keeping your data safe

Your data is encrypted on its way to and from Fenrix and the companies above, passwords are stored hashed, and access to our systems is limited to the people who need it. No system is perfect, but if something goes wrong that puts you at risk, we’ll tell you, and the ICO where we need to.

Changes to this policy

If we change this policy in a way that matters, such as adding a company that processes your data, we’ll let you know by email or in the app before the change takes effect. See also our terms.